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Laureen Fagan

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Top Stories by Laureen Fagan

Putting Six Sigma to Work Delivers on Radical Business Transformation Radical business transformation is an essential part of business growth, but that transformation is dependent more on process than it is technology - and on creating a culture of change within the business that has buy-in at every level. Technology vendors often tout the transformative potential of products, but when those initiatives fail to deliver? A company must take a deeper look at the reasons because it may not be the vendor or flaw in the technology, so much as the problem lies within the corporate culture. Most change management challenges include new technological tools, and most of them have familiar IT acronyms - TMS and TBM and CRM and ERP - all of which need to perform in alignment with the reasonable expectations of the corporate decision-makers who chose them for their data advantage... (more)

Travel Companies Turn to the Cloud | @CloudExpo #Cloud #Analytics

What do Delta, United, Marriott and National Car Rental all have in common? They're some of the most popular and highest-rated brands among business travelers, according to Certify, and companies are working hard to ensure that their business clientele - and their tourism and leisure travel guests - are having the customer experience that boosts their brand and bottom line. The same goes for travel booking companies too, and they're increasingly turning to cloud-based services and mobile technologies to keep their customer satisfaction and brand reputation first in a competitive ... (more)